1樓：人┤├○╞亼
2樓：匿名使用者
management problems
user problems
people obstacles, 62%
business process issues, 16%
information technology (technical issues), 12%
technical problems
erp***plexity造成的問題三
management problems
user problems
technical problems
nonrobust and in***plete erp packages
***plex and undefined erp-to-legacy-system inte***ces
middleware technology bugs
poor custom code
poor system performance
erp intractable的原因[3]
reliability
big-bang seduction
overeager customization
cultural hurdle
erp 的hidden costs [3]
training
transition
prolonged schedule
sparing the best
delayed roi (return on investment)
model-based architecting and software engineering[3]
success model
technological vs. ***prehensive
product model
monolithic vs. unitized
process model
big-bang vs. incremental
model of risk factors[2]
external business context
***anization context
is context
enterprise system project
model of risk factors in es implementation [2]
foxmeyer vs. dow corning之一[2]
foxmeyer vs. dow corning之二[2]
foxmeyer vs. dow corning差異[2]
***anizational culture
dow corning has an open culture- ***munications
foxmeyer less open - forced by a contract with uhc in 90 days
use of consultants
foxmeyer-andersen
dow corning - no consultant, but ask for sap's help
project leadership
foxmeyer- no steering ***mittee nor strong pm
dow corning- vp + planning ***mittee
model-based analysis
foxmeyer's reaction to environment change
down corning's ability to withstand environmental change
project resolution by type [4]
type i successful 16.2%
***pleted on time and within budget
all required functions and features initially specified
type 2 challenged 52.7%
***pleted and operational
suffered budget overruns and/or program slips
offered fewer functions and features than originally specified
type 3 impaired 31.1%
cancelled or abandoned at some point of the life cycle
is failure by lyytinen and hirschheim [4]
correspondence failure
objective
process failure
budget and time schedule
interaction failure
user usage, attitudes and satisfaction
expectation failure
meet the stakeholders' requirements, expectations or values.
其它高失敗率的is匯入
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